1. Definitions

For the purposes of these Terms:

• "Content" refers to any text, graphics, images, music, software, audio, video, information or other materials.
• "Intellectual Property Rights" means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction.
• "User Content" means any Content that Users provide to be made available through the Services.
• "Third Party Services" refers to services, applications, or websites provided by third parties that may be displayed, included, or made available through our Services.

2. Services and Eligibility

2.1 Description of Services

SVECTOR provides various technology services, including but not limited to:

• Enterprise Software Development and Solutions
• Artificial Intelligence and Machine Learning Services
• Cloud Computing and Infrastructure Services
• Mobile Application Development
• Data Analytics and Business Intelligence Solutions
• Digital Transformation Consulting
• Technical Support and Maintenance
• API Development and Integration Services
• Cybersecurity Services
• Quality Assurance and Testing Services

2.2 Eligibility Requirements

You must be at least 18 years old and capable of forming a binding contract to use our Services. If you are accessing or using our Services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

3. Account Registration and Security

3.1 Account Creation

To access certain features of the Services, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Restricting access to your account
• All activities that occur under your account
• Implementing appropriate security measures, including but not limited to strong passwords and two-factor authentication when available
• Notifying SVECTOR immediately of any unauthorized access or use of your account

4. Intellectual Property Rights

4.1 Ownership

The Services and all rights therein are and shall remain SVECTOR's property or the property of our licensors. Neither these Terms nor your use of the Services convey or grant to you any rights:

• In or related to the Services except for the limited license granted above; or
• To use or reference in any manner SVECTOR's company names, logos, product and service names, trademarks, or services marks

4.2 License Grants

Subject to your compliance with these Terms, SVECTOR grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services solely for your internal business purposes.

5. Data Protection and Privacy

5.1 Data Processing

SVECTOR processes personal data in accordance with our Privacy Policy and applicable data protection laws. By using our Services, you agree to our processing of personal data as described in our Privacy Policy.

5.2 Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data in transit and at rest
• Ability to ensure ongoing confidentiality, integrity, availability, and resilience of processing systems
• Regular testing, assessing, and evaluating of security measures
• Measures to ensure data minimization and purpose limitation

6. Payment Terms

6.1 Fees and Payment

You agree to pay all applicable fees for the Services as set forth in the relevant order form or service agreement. All payments are non-refundable unless otherwise specified in writing.

6.2 Taxes

All fees are exclusive of taxes, levies, or duties imposed by taxing authorities. You are responsible for all such charges, including GST, sales tax, withholding tax, or any other applicable taxes.

7. Confidentiality and Non-Disclosure

Each party agrees to maintain the confidentiality of any proprietary information received from the other party, including but not limited to:

• Technical specifications and documentation
• Business and marketing plans
• Financial information
• Product development information
• Customer data and information
• Source code and technological know-how

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SVECTOR, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of profits, data, use, goodwill, or other intangible losses
• Business interruption
• Cost of procurement of substitute goods or services
• Any other damages arising out of or in connection with the use or inability to use the Services

9. Indemnification

You agree to defend, indemnify, and hold harmless SVECTOR and its licensors, and their respective employees, contractors, agents, officers, and directors from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to the Services
• Your violation of any term of these Terms
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right
• Any claim that your User Content caused damage to a third party

10. Term and Termination

10.1 Term

These Terms shall remain in full force and effect while you use the Services or maintain an account.

10.2 Termination

We may terminate or suspend your account and bar access to the Services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

10.3 Effects of Termination

Upon termination:

• Your right to use the Services will immediately cease
• We may delete or archive your User Content and account information
• You remain liable for all amounts due under your account up to and including the date of termination

11. Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

11.2 Jurisdiction

Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

13. Contact Information

For any questions about these Terms, please contact us at: legal@svector.co.in

Registered Office Address:
SVECTOR CORPORATION
Ahmedabad - 380007, Gujarat, India

15. Service Level Agreement (SLA)

15.1 Service Availability

SVECTOR commits to maintaining a Service availability of 99.9% measured on a monthly basis, excluding scheduled maintenance windows. Detailed SLA terms are provided in separate service agreements.

15.2 Support Response Times

We provide technical support with the following response time commitments:

• Critical Issues: Response within 1 hour
• High Priority Issues: Response within 4 hours
• Medium Priority Issues: Response within 8 hours
• Low Priority Issues: Response within 24 hours

16. Technical Requirements

To access and use the Services effectively, you must maintain:

• Compatible hardware and software systems meeting our minimum technical requirements
• Appropriate network connectivity and bandwidth
• Updated security protocols and measures
• Regular software updates and maintenance

17. Export Compliance

The Services may be subject to export laws and regulations. You agree to:

• Comply with all applicable export and re-export control laws and regulations
• Obtain any necessary licenses or authorizations
• Not use the Services in any country subject to trade restrictions
• Not provide the Services to prohibited parties or for prohibited end-uses

18. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather conditions
• War, terrorism, or civil unrest
• Government actions or restrictions
• Network or telecommunications failures
• Cybersecurity incidents or attacks
• Power outages or other utility failures
• Labor disputes or strikes
• Pandemics or public health emergencies

19. Insurance

SVECTOR maintains appropriate insurance coverage, including:

• Professional Liability Insurance
• Cyber Liability Insurance
• Commercial General Liability Insurance
• Workers' Compensation Insurance

20. Assignment

You may not assign or transfer these Terms or any rights and licenses granted hereunder without our prior written consent. SVECTOR may assign these Terms or any rights hereunder without restriction or notification.

21. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law:

• Such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole
• Such provision shall be deleted without affecting the remaining provisions herein
• The invalid provision shall be replaced with a valid provision that achieves the intended commercial purpose

22. AI-Specific Terms and Definitions

For AI-related services, the following additional definitions apply:

• "Content" refers to any Input and Output collectively, including text, graphics, images, music, software, audio, video, information or other materials.
• "Input" means any data, queries, prompts, or information you provide to our Services.
• "Output" means any content, responses, or results generated by our Services based on Input.
• "AI Models" means artificial intelligence models, algorithms, and systems developed, trained, or operated by SVECTOR.

23. Prohibited Uses and Competitive Restrictions

23.1 Competitive Use Prohibitions

You expressly agree that you shall not:

• Use our APIs or Services to build, train, or enhance competing AI models or services - This includes using SVECTOR models, outputs, or data to improve or develop any AI system that competes with SVECTOR's offerings.
• Reverse engineer, decompile, or attempt to derive the underlying architecture, weights, or systems of our models - You may not analyze our models to extract technical details about their design or implementation.
• Conduct benchmarking for public or competitive analysis without prior written approval from SVECTOR - Any evaluation of our models for comparison with competitors requires explicit written permission.
• Use Output to develop models that compete with SVECTOR - Generated content may not be used to train or improve competing AI systems.
• Attempt to replicate, recreate, or develop similar AI systems based on insights gained from using our Services.

23.2 SVECTOR Open Source Models

Even though SVECTOR may release certain models under open source licenses (including MIT License), SVECTOR retains full control and ownership over all its models and associated intellectual property. The following restrictions apply to all SVECTOR models, regardless of their license:

• No competitive use without permission - You may not use any SVECTOR model (open source or proprietary) to build, train, or enhance competing AI models or services without explicit written permission from SVECTOR.
• No reverse engineering for competitive purposes - While you may study the code under applicable open source licenses, you may not reverse engineer SVECTOR models specifically to create competing products or services.
• SVECTOR maintains ultimate authority - Notwithstanding any open source license terms, SVECTOR reserves the right to enforce additional restrictions on the use of its models for competitive purposes and to protect its business interests.
• Attribution and compliance required - Any use of SVECTOR open source models must include proper attribution and comply with both the applicable open source license and these Terms.

24. Data Security, Storage, and AI Training

24.1 Data Processing and Global Operations

SVECTOR processes and stores your data with industry-standard security measures, but you acknowledge and agree that:

• Global Processing - Your data may be processed, stored, and transferred across multiple jurisdictions worldwide, including but not limited to India, the United States, European Union, and other countries where SVECTOR operates or maintains servers.
• Third-Party Infrastructure - We may use third-party cloud providers (including AWS, Google Cloud, Microsoft Azure, or similar services) to store and process your data, subject to appropriate data processing agreements.
• Data Retention - We retain your data for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. Data may be retained longer for legitimate business purposes.
• Cross-Border Transfers - By using our Services, you consent to cross-border data transfers necessary for service provision, even where such transfers may not have adequacy decisions.
• Security Risk Assumption - You assume all risks related to data breaches, unauthorized access, or security incidents.

24.2 AI Training and Content Usage

By using our Services, you acknowledge and agree that SVECTOR may use your Content as follows:

• Model Training - Your Input and interactions may be used to train, improve, and develop SVECTOR's AI models, algorithms, and related technologies.
• Safety and Alignment - Content may be used for safety research, alignment testing, red-teaming, and developing safeguards against misuse.
• Quality Improvement - We may analyze Content to improve accuracy, reduce biases, and enhance overall service quality.
• Research and Development - Content may contribute to SVECTOR's research initiatives and publication of technical papers (with appropriate anonymization).
• Competitive Intelligence - Content may be analyzed to understand usage patterns and improve our competitive position.
• Content Monitoring - We reserve the right to use automated systems and human reviewers to monitor, analyze, and flag Content for policy violations, safety issues, or illegal activity.

Opt-out limitations: Even if you opt out of training data usage, we may still use your Content for safety, legal compliance, and essential service operations.

24.3 Data Subject Rights and Compliance Limitations

Regarding data protection laws (GDPR, CCPA, DPDPA, etc.):

• Limited Compliance Guarantees - We make reasonable efforts to comply with applicable data protection laws, but compliance may vary by jurisdiction and is subject to technical and commercial feasibility.
• Data Subject Request Limitations - Requests for data access, deletion, or portability must be submitted through official channels and may be subject to verification, technical limitations, and legal exceptions.
• Processing Basis Discretion - We process data based on legitimate interests, contract performance, legal compliance, or consent, as applicable and determined by SVECTOR in its discretion.

25. Government Relations and Legal Compliance

25.1 Law Enforcement Cooperation

SVECTOR may, in its sole discretion and without notice to you:

• Disclose Information - Provide your data, Content, and account information to government agencies, law enforcement, or regulatory bodies when we believe it's necessary or required by law.
• Comply with Legal Process - Respond to subpoenas, court orders, legal process, and government requests from any jurisdiction.
• National Security Cooperation - Cooperate with national security investigations and requests, including those that may prohibit us from notifying you.
• Emergency Disclosures - Share information in emergency situations involving threats to public safety, national security, or SVECTOR's operations.
• Regulatory Reporting - Provide information about your use of Services to regulatory agencies when required or deemed necessary.

25.2 Export Controls and Trade Compliance

You represent, warrant, and covenant that:

• Compliance Obligation - You will comply with all applicable export control laws, economic sanctions, and trade restrictions of India, the United States, European Union, and other relevant jurisdictions.
• Prohibited Parties - You are not a person or entity listed on any government restricted party lists (including but not limited to SDN, BIS Entity List, etc.).
• Prohibited Countries - You will not access Services from or provide Services to countries subject to comprehensive sanctions.
• End-Use Restrictions - You will not use Services for prohibited end uses, including weapons development, military applications, or surveillance technologies (unless specifically authorized).

26. Service Availability and Force Majeure

26.1 Service Level Commitments

While SVECTOR strives to maintain high service availability, you acknowledge and agree that:

• No Absolute Uptime Guarantee - Services may be unavailable due to maintenance, technical issues, or circumstances beyond our control.
• Scheduled Maintenance - We may perform maintenance that temporarily interrupts service availability, with reasonable advance notice when possible.
• Performance Variations - Service performance may vary based on network conditions, usage patterns, and technical factors.
• Third-Party Dependencies - Service availability may be affected by third-party infrastructure providers and their operational status.

26.2 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to:

• Natural Events - Acts of God, natural disasters, severe weather conditions, earthquakes, floods, or other environmental catastrophes.
• Human Actions - War, terrorism, civil unrest, labor disputes, strikes, or other social disruptions.
• Government Actions - Government restrictions, regulatory changes, sanctions, or legal prohibitions.
• Technical Disruptions - Network failures, cyber attacks, power outages, or infrastructure failures.
• Health Emergencies - Pandemics, public health emergencies, or quarantine restrictions.

27. Enhanced Intellectual Property Protection

27.1 SVECTOR Proprietary Rights

SVECTOR retains all rights, title, and interest in and to:

• AI Models and Algorithms - All artificial intelligence models, neural networks, machine learning algorithms, and related technologies.
• Software and Code - All software, source code, object code, documentation, and technical specifications.
• Data and Training Materials - All datasets, training data, model weights, parameters, and derived insights.
• Trade Secrets - All proprietary methodologies, processes, techniques, and know-how.
• Brand Assets - All trademarks, service marks, logos, trade names, and brand identities.

27.2 IP Enforcement Rights

SVECTOR reserves the right to:

• Monitor Usage - Monitor and analyze how our IP is being used across all platforms and applications.
• Take Legal Action - Pursue legal remedies against unauthorized use, including injunctive relief and damages.
• Terminate Access - Immediately suspend or terminate access for IP violations.
• Seek Enforcement - Work with law enforcement and regulatory bodies to protect our IP rights.

28. Enhanced Liability and Risk Management

28.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. SVECTOR EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Accuracy and Reliability - We do not warrant that outputs will be accurate, reliable, or error-free.
• Fitness for Purpose - We do not warrant that Services will meet your specific requirements or business needs.
• Continuous Availability - We do not guarantee uninterrupted or timely access to Services.
• Security - We do not warrant that Services will be free from security vulnerabilities or unauthorized access.
• Compliance - We do not warrant compliance with all applicable laws or regulations in your jurisdiction.

28.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SVECTOR'S TOTAL LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE LESSER OF:

• The total amount paid by you for Services in the 12 months preceding the claim; or
• ₹10,000 (Ten Thousand Indian Rupees)

28.3 Indemnification

You agree to indemnify, defend, and hold harmless SVECTOR from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from:

• Your Use - Your use or misuse of the Services.
• Content Violations - Your User Content violating third-party rights or applicable law.
• Terms Breach - Your violation of these Terms or any applicable law.
• Negligent Acts - Your negligent or wrongful acts or omissions.
• Third-Party Claims - Any third-party claims arising from your use of Services.

29. Dispute Resolution and Arbitration

29.1 Mandatory Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved by binding arbitration rather than in court, except that:

• Intellectual Property Claims - Claims for intellectual property infringement may be brought in appropriate courts.
• Injunctive Relief - Either party may seek emergency injunctive relief in court.
• Small Claims - Claims within the jurisdiction of small claims court may be brought there.

29.2 Arbitration Rules

Arbitration shall be conducted under the following terms:

• Governing Rules - Arbitration and Conciliation Act, 2015 of India.
• Seat of Arbitration - Ahmedabad, Gujarat, India.
• Language - English shall be the language of arbitration proceedings.
• Arbitrator Selection - Single arbitrator mutually agreed upon by the parties.
• Costs - Each party shall bear its own costs and attorneys' fees.